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Cook Counseling Services During COVID-19

Please Note: Given the ongoing spread of COVID variants, Cook is continuing to offer telehealth appointments.  If you experience any symptoms of illness and are currently scheduled for an appointment, please call our main number: 540-231-6557 to adjust your appointment to telehealth.  If you are unable to attend your scheduled appointment due to illness, please let us know and we will assist you with rescheduling.

We understand this is a very stressful time. Cook Counseling Center remains dedicated to meeting the needs of all Virginia Tech enrolled students who are in need of support.

In an effort to protect the health and safety of our undergraduate, graduate and professional students, and staff as well as to provide mental health services to students, Cook Counseling Center has moved to a hybrid in-person/telehealth model of care. The center is is using a secure and confidential platform for video telehealth via HIPAA-compliant Zoom.

Appointment Information

To initiate or continue services at the Cook Counseling Center, you will need to schedule a Cook Connect appointment by calling 540-231-6557. You will be emailed paperwork to submit online before the appointment. Cook Connect appointments may be on telehealth or in person at Oak Lane, based on your preference. During the 20-30 minute appointment, a Connect Clinician will listen with care, consider your goals and obstacles you're facing, discuss resources and therapy options, and collaboratively develop a Connect Plan to provide you with the support you need. You will leave the appointment with a plan for moving forward.

If you need to cancel or reschedule your appointment, please call 540-231-6557 during our business hours of Monday-Thursday 8 AM – 5 PM and Friday 9 AM – 5 PM.

Mental Health Emergencies

Crisis support is available for students with immediate distress and needs that cannot safely wait for an appointment. Crisis consultations are at our Oak Lane office during business hours. Students experiencing a mental health emergency can access crisis mental health support by calling 540-231-6557. Examples of crisis that may require a face-to-face meeting are experiencing a risk of self-harm or harm to others, a recent trauma or assault, psychotic symptoms, such as hearing voices, seeing things that are not there, or disruptions to thinking that make it difficult to maintain safety. Facial coverings are required for all in-person meetings.

Other crisis resources are available on our Emergency Services website.

Psychiatry Clients

Psychiatry clinicians will contact scheduled students and will determine if a phone consultation may be appropriate rather than an in-person visit. The psychiatry nursing staff can also assist with medication refill requests. Students requesting refills should contact the nursing staff at 540-231-6557.

Other Students

All other services to the Virginia Tech Carilion School of Medicine, the Maryland-Virginia-Maryland College of Veterinary Medicine, and the Fralin Biomedical Research Institute will transition to telehealth sessions via phone or Zoom video. Students can email the clinicians at those sites or call 540-231-6557 to set up a consultation time.

Schedule an Appointment

All appointments can be scheduled by calling 540-231-6557 during our regular business hours.

Cook Connect appointments with embedded counselors  (counselors serving within specific academic departments and satellite campuses) may also be scheduled online using the following links.


Note: These links may not be used for follow-up appointments or by students not within the designated college or department.


The Cook Counseling Center website contains information and helpful resources that will continue to be updated as more become available. also contains a number of resources to help you navigate this uncertain time.